Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with The Lunar Jeweler. We take pride in carefully packaging and shipping your handcrafted crystal jewelry and metaphysical products to ensure they arrive safely.

Order Processing Time

Most orders are processed and shipped within 72 business hours of payment confirmation.

Processing Time Exceptions

The 72-hour processing window does not include:

  • Sundays
  • Federal/National Holidays observed in the United States
  • Weather-related closures
  • Carrier service disruptions
  • Peak shopping periods or special promotions

Orders placed during these periods will be processed on the next available business day.

Shipping Carriers

Primary Carrier

United States Postal Service (USPS) is our primary shipping carrier for domestic orders.

Alternative Shipping Options

Customers may select alternative shipping methods at checkout when available, including:

  • UPS (United Parcel Service)
  • DHL Express

Shipping rates and delivery estimates vary by carrier and destination.

Domestic Shipping

We currently ship throughout the United States and its territories.

Delivery estimates begin after an order has been processed and handed over to the carrier.

Typical delivery times:

Carrier Estimated Delivery Time
USPS Ground Advantage 2–7 Business Days
USPS Priority Mail 1–3 Business Days
UPS Ground 1–5 Business Days
DHL Express Varies by Location

Delivery times are estimates only and are not guaranteed.

International Shipping

International shipping may be available for select destinations.

Customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT fees
  • Brokerage fees
  • Any other charges imposed by the destination country

The Lunar Jeweler is not responsible for delays caused by customs processing.

Tracking Information

Once your order ships, a tracking number will be provided via email whenever available.

Please allow up to 24 hours for tracking information to update within the carrier's system.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

The Lunar Jeweler is not responsible for:

  • Delays caused by incorrect addresses
  • Packages delivered to incorrectly entered addresses
  • Additional shipping charges required for reshipment

Please review your shipping information carefully before completing your purchase.

Lost, Delayed, or Stolen Packages

Once a package has been accepted and scanned by the shipping carrier, delivery responsibility transfers to the carrier.

If your package is:

  • Lost in transit
  • Marked delivered but not received
  • Delayed beyond the estimated delivery window

please contact the carrier directly using your tracking information. We will gladly assist with carrier claims when possible.

The Lunar Jeweler is not responsible for theft occurring after delivery has been confirmed by the carrier.

Damaged Shipments

If your order arrives damaged:

  1. Take photographs of the package and contents immediately.
  2. Contact us within 7 days of delivery.
  3. Include your order number and photos of the damage.

We will work with you to determine an appropriate resolution.

Weather and Force Majeure Delays

The Lunar Jeweler is not responsible for shipping delays caused by:

  • Severe weather
  • Natural disasters
  • Carrier disruptions
  • Labor disputes
  • Government actions
  • Other events beyond our reasonable control

Order Questions

For questions regarding shipping, tracking, or delivery concerns, please contact us through:

The Lunar Jeweler
Website: TheLunarJeweler.com

Our Commitment

Every order is carefully packaged with attention and intention to help ensure your crystals, jewelry, and handcrafted treasures arrive safely and ready to enjoy. Thank you for supporting The Lunar Jeweler. 🌙✨